I've had several issues with Hermes when ordering online for delivery. Today they delivered a £130 order to completely the wrong address and I'm still waiting for delivery of a birthday present I ordered for my other half in plenty of time for her birthday, which was well over a week ago. I don't know why it hasn't been delivered as they have my correct name and address details? I've had a failed delivery from them in the past, which consisted of a photo of my parcel taken on the garden of some random detached house which was god knows where (I live in a flat - my address even states "Flat 5" in the first line of its address ffs) with the message "No-one was in to take delivery". There were two cars on the driveway in the photo, so I'm assuming someone had to be in. Tried to contact them via their website (no phone number unsurprisingly). When I used the chat I was faced with automated responses, which were of no help whatsoever. They were no doubt getting inundated with calls from irate customers, which has led to them to remove all human contact with their customers. Totally incompetent, their service is a joke.