Ordered a Mountain bike from go outdoors, Hermes were the ones delivering it to my work, that didn't fill me with confidence about the condition my bike would be in if it ever turned up. Once it did, the box was damaged, one corner was completely mashed. Obviously just been chucked on the van and stuff chucked on top of it. Tried contacting their customer service for them to basically tell me 'it is what it is, take up with go outdoors' fuming to say the least. Now when hermes are delivering anything to me i will happily pay more for a different courier 0/10 for delivery and handling of items 0/10 for customer service. Avoid at all costs!