I tried to cancel an order as ordered wrong colour by mistake, ordered correct colour instead. Both orders were delivered by Hermes – left outside door. I arranged a collection return by Hermes. Waited in for them on Momday 7th February, no Hermes collection, just an e-mail saying they had tried but I wasn’t in, had an e-mail saying they would collect today, the 8th. Waited in and left the mat outside, nicely packed with Hermes label. Had a message saying they tried to collect but I wasn’t in. Do you really pay these people? I would be very reluctant to buy from you again whilst you use such carriers. What a bunch, their driver did not try or come down our road on either day, we were watching. As for contacting them that is a joke. I will now have to make a round trip of 22 miles to my nearest Dunelm store. Never again!