I have only given them 1 star as not possible to give less! Customer service is non existent if you have a problem it is not possible to talk to a human and the computer system just sends you in ever decreasing circles and then says no! I am going to use Royal mail in the future as roughly the same price but no tracking whereas Hermes Tracking is currently non existent in Portsmouth anyway as when the courier collects from the parcel store he scans incorrectly and the item shows ad delivered!! then mails are sent to all my customers saying its delivered - they are then all messaging me complaining and wanting to know where their package is! And absolutely nobody to talk to even the parcel store do not understand training is non existent!