Just pray you don't encounter an issue as their customer service is the worst I have ever dealt with, and they will not take any accountability for any issue, so you can kiss goodbye to your parcel and payment if it gets lost in the system! The website just points you to a chat bot which can only tell you the tracking info you can already see on your account tracking page, and you then go on a loop to try and find more information or speak to a human, which you then discover there is no way of getting through to anyone. I eventually found a number 03308085456 and rang that and came across someone who was utterly useless and was clearly new to the job and kept pointing me back to the chatbot. He said he couldn't give me a refund until the parcel was delivered, but that was why I was ringing as there was clearly an issue as it was massively delayed, so I fear it's lost in the system. He also wouldn't give me an email address or address to make a formal complaint. And also said there was no manager available to make a complaint to. Instead he said I would have to use the chat bot and say I had experienced damage to my house or vehicle and then have to submit 2 pics before a complaint case is logged with their team!! Talk about making it impossible to complain about a core aspect of their service i.e. delivery!! Hence why I'm here.