Hermes might be the worst company I've ever dealt with. Two weeks ago I tried to send a parcel using their collection service and they missed 4 consecutive collection dates. I ended up getting my money back and taking it to post office. Last week I ordered an expensive item of eBay and the sender arranged to send it using Hermes with an arrival date of last Friday. It's now Thursday of the following week and I'm still waiting for it. No updates to tracking information, no replies to the messages I've sent their support team, no one I can speak to about it. I just have a £600 parcel out there somewhere with no idea when if it's going to arrive or what the issue is. DO NOT USE HERMES TO SEND YOU PARCELS AND DO NOT BUY THINGS THAT USE HERMES FOR DELIVERY.