I wish there was below 5 star rating. I had such a dreadful experience with them. I sent an item 2 weeks ago. A few days later I Checked the tracker and I saw that it was delivered and signed (but there wasn't any name or a photo that proves that is being delivered). On top of all the delivery time was 8 o'clock in the evening (when the unit closes at 6:00 pm every day). I contacted the recepient first to see if they have it. They didn't. Then I contacted Hermes to see what is actually happening. I told them about the whole situation and 3 days later I received some stupid apologetic message telling me how sorry they are and how things get Lost sometimes during the transition and I won't be compensated about it as the item is a desktop PC. I have lost nearly £200 because of your incompetence and lack of professionalism. First you lied that the item was delivered, second you couldn't provide a prove that it was delivered, thirth: you don't want to investigate properly and find out what happened, or you did and you can't admit it. And on top of all you refuse to compensate me when you are 100% wrong here. I have already passed my complaint on retail ADR services and I will not stop there. If they can't do anything I will make this story viral. Because you are thieves and liars. Because I declared what is it , someone probably stole it knowing that there is no compensation about it. You will compensate me for all the headache and incompetence.