Avoid like the plague if you want to send anything of sentimental or monetary value. I have used Hermes twice and on both occasions the package was “lost”/ stolen. Most recently I posted a watch I sold for £300 on eBay via Hermes. Hermes lost the package, but told me not to worry as I could make a claim for compensation. I submitted a claim and waited 28 working days before chasing them. They told me they only insure watches to the value of £250 and therefore the watch was on their list of uninsured items. No offer to refund the cost of postage and no offer to compensate to the maximum watch value of £250. I tried appealing to their better nature but they closed the case. Prior to the watch I returned some trainers via a retailer. Hermes lost the package and I was told it was not insured. Luckily the retailer compensated me as a gesture of good will. Hermes are convenient to me and I paid a premium to use them. Their network is clearly unsecure and I would strongly recommend avoiding them like the plague if the item you are posting has any sentimental or monetary value. Do not trust this company or expect any level of customer service.