I can't believe I'm leaving a positive review but I've had a conscientious and friendly local courier for the past few months and no problems with deliveries. What a contrast to the several months last year when, having driven away the previous conscientious and friendly local courier I'd had for eight years by requiring her to work an extra day which her domestic circumstances wouldn't allow, Hermes often couldn't find anyone to deliver for a week or more, 12 days on one occasion. And, of course, it was almost impossible getting past "gatekeeper" 'Horrible Holly' when things had gone wrong. I have greater confidence in this REVIEWS.io 1.2 star rating than in the 4.3 star rating for Trustpilot's EVRi profile from which Trustpilot receives income and which is skewed by the (predominantly positive) reviews EVRi invites.