They delivered my parcel to the wrong address containing expensive items. Customer service said they did deliver to the right address because the sat nav said so. Apparently drivers cannot read dirty great big house numbers emblazoned on the front door , they use sat nav instead. A neighbour 5 doors down eventually brought it to me which prevented me from taking legal action against Hermes. I see from the photographs from some reviews that other people's packages have been damaged and just left. This does not surprise me as some of these drivers are self employed and have your packages delivered to them first to their private in huge quantities . They are left on the pavement and generally thrown about. The drivers park everywhere, use language in the vernacular and play blasting music while packing. This happens around the corner from me so here's hoping they will be reported to the council . Needless to say I will not use Hermes again or buy from any company that uses Hermes !!