When will something be done about this dreadful company. A combination of fraudulent signatures, fake claims of delivery. The onus is on the customer to prove they haven't received their parcel. Then a website that deliberately makes it impossible to find out what has happened to your parcel or to speak to a human being. Why are they getting away with this it has got to be illegal. For a little bit more cost i would use companies that use the post office, never had a problem with them finding our address and parcels always safely delivered by them and legally honestly signed for. All you big companies that use Hermes to save a quid or two DON'T you will have much more customer satisfaction and i am sure will cost you less in the end with refunds and lost sales. Give customers the option to use Hermes or not!