They don't deserve one star. I tried to return an item that didn't fit to a reputable supplier. I used Hermes as they delivered the item so I thought I would give them a try. Two weeks after posting it I had not received a refund so I checked the tracking number on the Hermes website. It said the parcel had not been delivered and that I should contact the sender. I called the so called help line and the automated voice ended up saying that the parcel had been destroyed as instructed. Not great. Obviously, as the sender that is no help to me. I have since spent at least 3 hours chasing this. There is no way to speak to them on the phone as the phone number leads to an automated services that leads nowhere. I resorted to using there webchat link and thought that I was getting somewhere when they sent me a claim form for a damaged item. At the end of the claim they ask you to attach photo's of the damaged item, which is not possible as I didn't send it to me and they had destroyed it. I ended up attaching copies of the receipts just to make it accept the claim. I have heard nothing for two weeks. I am now waiting for 28mins for the fourth time on the webchat again to chase it up . I now have no expectation of this ever being resolved as I think they have put in place a system to make sure complaints and claims get nowhere and the claimant gives up. I tried them once and will never use them again. I have already let all my friends now and wanted to share my experience with others. I suspect anyone reading this has already run into a similar issue.