I ordered something from eBay. Signed for delivered - but not to my address! Appalling customer service - not interested in sorting it out (told at one point "the drivers deliver thousands of parcels every day - you can't expect them to remember what happened to every single one!") They've consistently refused to give details of who signed for my package or investigate who delivered it. I've given up now. It was likely stolen by the driver that day. They probably knew they could get away with it. I assume Hermes have a big problem with this because I've seen the complaints on here and elsewhere. So long story short: avoid Hermes at all costs. They're thieves masquerading as a delivery company. If I could give less than zero stars - I would.