What a joke! Got a parcel delivered yesterday the guy left it in the cupboard in the corridor (where we have electric meter) but the dorr was slightly open and there was no package inside. I spent hours trying to get to them - the website gives no email, nothing I even registered but that makes no difference. 2 numbers aere available one just asks for a 8 or 16 digit number after which the automated voice tells you it;s been delivered and that's it there is no option to talk to anyone. The other number does not work. The automated bot on theri website they are so proud of - the minute you make it underestand your parcel was not there or damaged tells you 'this is where the limit of my help can extend' and shuts you off. the website also tells you that if you make a claim they will work hard to help you only they never tell you how to make a claim, they do not give you any email or way to contact them. Even if you register you waste time being sent from one link to another that comes back to a loop eventually it is simply impossible. Considering how many people complain about this I wonder if thsi would be a case for a class action.