I have only had the unfortunate experience of Hermes delivering to me twice and each time the driver failed to find my house. The first time after 3 attempted deliveries the parcel was returned to the store so I never received it. The second time I tried leaving information on the website. What a nightmare! There is no email and neither of the 2 telephone numbers I found worked, one was automated and the other unavailable. I called the store who shipped the items, they took down detailed instructions including my phone number but yet again the Hermes courier couldn't find me. Ridiculous! No other courier has had this problem and we are the last house in the village so there shouldn't be an issue. I am still waiting to see if the third attempt at delivery will be successful but I'm not holding my breath!