I brought a item which was posted using Hermes and was to be delivered 24th or 25th so I stayed in and didn't move from my property. It did not turn up so I checked tracking number and for no reason that I could see it was sent back to the person I had brought it from so I tried to phone Hermes! That was a joke as there's no way they have any humans working there to find out why this had happened. Come on Hermes why are you messing your customers around! Is this why you don't have humans on at you company because you would be inundated with phone calls from upset customers? I am expecting Hermes to come back and say they tried to deliver my parcel but there was no reply my butt number one Hermes I was in for 2 days a number two to I have cameras that can prove that you did not try and and deliver my parcel! Why anyone would want to use this company I have no idea. When you can give stars one star to five stars there should be an option to go one to five stars minus because I know exactly what I would choose. -5 review for Hermes!