I was waiting for my parcel to be deliverd, after being told a load of lies about why it had not being deliverd, I found out from the local driver that he went to deliverd it but the parcel was slit open and nothing in it so stolen, I told Hermes customer services who then said no no it's being resent at depot will received it, but after along drawn out conversation they apologised for the confusion and said they would look into it and try to find out who stole it, if they just told me the truth but instead just told me lie after lie. very disappointed in Hermes customer services. local driver great and if it wasn't for him I might of never know the truth.