Incredibly terrible service. States 3-5 days but we all know hermes will take over a week. The system is nearly as terrible as the drivers they use. I had a parcel marked as delivered at 22:45, it had been left in a "safe place". I did not agree to this nor state a safe place for them to leave it. After an hour of searching, no parcel was found. The next day a very aggressive driver delivered the already delivered parcel and could not understand my annoyance. I had contacted the seller and hermes. The seller was perfect, Hermes where terrible and could not answer even the simplest of questing. AVOID AT ALL COST. If your business has any respect for its self do not use this service