Online site said item delivered to letterbox, proof of delivery is a photo of the delivery card thrown into the street outside my block of flats, and no item in my letter box. Trying to get help via the Hermes website it's designed to prevent you contacting them or leaving a complaint. No help is available, it just refers you back to the false claim that the item was delivered. I've found a complaints resolve site that contacts Hermes on my behalf. It is appalling that there is not easy way to speak to a human being and resolve the problem of having a courier who thinks it's acceptable to lie about delivering to a letter box and who chucks a card in the street and clearly thinks that's OK as they've taken a photo of it as proof of delivery. Beggars belief.