I have had many bad experiences with Hermes in the past 2 months of so! First in December ordered from Boohoo, apparently they tried delivering my item 3 times. Lucky for me i have a nosy neighbour who told me the guy didnt even get out of the van!! Next time I ordered something from JD Sports, usually don't have a problem. They again apparently put a pair of trainers through my letterbox! UNLIKELY. Called JD who were so helpful and refunded me. After 7 days they called to say they had received my item back?? How if it had been delivered? So today. I treated myself to a new pair of GHD's. Realised this morning Hermes would deliver it. GREAT!! Not. I asked my partner to sit downstairs in the time period they gave me. He heard the door knock. By the time he got to the door (5 steps maybe) the guy was already putting a card in the door to say they'd missed us!!!! 5 steps it takes from our sofa to the front door