Where to begin with Hermes..
Incapable, unaccountable morons to say the least. Over the course of the last few years I have had numerous parcels 'lost in the system'. Whenever I see a seller on ebay who uses Hermes as a courier I immediately look elsewhere.
As a seller myself, I made the foolish mistake of using them to deliver a parcel to Bath. This wasn't a small parcel might I add, it was a 3ft by 2ft package containing high end recording studio monitors. Without any prior knowledge of the reliability of Hermes I used them. Problem after problem ensued. Apparently it's extremely easy for a 3ft package to become 'lost in the system'. Thank god I took out insurance! It's most definitely needed with this complete turd of a company.
You can see why they dont have a dedicated customer service telephone number, they'd never be allowed to leave the office.
4 years ago
Myhermes has a
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