Paid for next day delivery and didn't even inform me there was a delay in shipping, so my items did not arrive. Tried to deliver the next day, left a BLANK "sorry we missed you card" even though I'd asked them to leave it in the safe place, the porch. (There was already 3 parcels for other flats here, so why couldn't they leave it??) It's no surprise you can't directly contact them, only a robot. Tried to deliver AGAIN today despite me already contacting the company I bought from, saying I no longer need the items as its too late! The company had recalled them,yet they are still attempting to deliver! What a joke. I can assure you, I will be checking, and I urge you to do so too, if the company I'm buying from uses Hermes and I will NOT be purchasing anything from them. What's the point if it never arrives on time??