The worst courier I've ever had the misfortune of dealing with. Their service is appalling. They lie and mark parcels as being delivered before they actually have been so that the retailers they have contracts with are unaware of their poor service. They steal parcels. I've had parcels marked as delivered, with Hermes adamantly assuring me my parcel has been delivered to my home address, even sending me an apparent signature of mine which was falsified by the Hermes team to 'prove' that I signed for the parcel. Only for the parcel to mysteriously arrive days later to my home address, ripped open with the contents spilling out. Hermes couriers are liars, thief's and a disgusting company and I hope retailers (Asos, John Lewis, Uniqlo) take notice and stop using them.