I sent a parcel through MyHermes at the end of November last year, a hand drawn lettering print (framed) and a cardigan for my friend's child. It was a surprise and after about 2 weeks, I wondered if maybe she hadn't got it as I never heard anything from her, then Christmas was upon us and to be honest, I forgot! She was away, and then I sent her a card through the post around late January/early February she got in touch and said she hadn't received anything. I went on my account which said it was out for delivery still as it was too large for the first courier. I tried to use the chatbot and went round and round in circles, until it finally told me that the parcel may have been lost, they'd look into it and let me know. I was emailed the next day to be told it was, and that I could claim compensation - except I couldn't because the contents (and pretty much everything else you can think of sending) were on their 'non-compensation' list. This is not the first time I and my partner have had issues with MyHermes, delivering late, leaving in bins/on the doorstep/in our back garden with no note (and despite us saying it's not a safe place), and parcels that are 'signed for' but have never reached the recipient. We don't use them very often but this was the last straw. To be honest, I am really not sure what stops the drivers claiming that they have delivered the parcels and then keeping them as MyHermes don't seem to care at all. DO NOT USE THEM!