Hermes customer service reality: I paid extra money for next day delivery. First, they rescheduled. Then, I got a message that my parcel was delivered and when I checked the photo it was not from my house. I had to spend 4 hours at home waiting for this parcel and now I dont even have it. They are supposed to have delivered it at 19:16. When I tried to contact with them, I saw that their working hours are 8 to 18.00. How is it possible for a customer to contact with them when he faces a problem when the call centre is closed? I needed that parcel tonight. In the end of the day, I'm not just sad that I didn't receive it ,but completely disappointed with the whole customer experience.