You need to make it easier to get things delivered. Easier to contact someone. I apparently missed a delivery even though I was at home. I specified parcels to be left with a neighbour and the delivery driver basically threw then into my neighbours garden. Into the garden during a storm. These parcels were Jeans and needed washing before they could be worn. Not sure why, if the driver was going to just throw them in a garden in the rain, why he didn't throw them into the delivery address' garden namely MINE!!! Rubbish service after I paid £100 for 2 pairs of jeans from the USA they ended up wet and muddy in a neighbours garden. Very Poor