Would rate 0/5 if I could. Please be warned about the horrendous 'service' provided by My Hermes. I used their courier service recently to send gifts to a friend. When the parcel did not arrive I tried to follow up to find out what had happened. It took several days to speak to someone directly on the phone as the telephone number provided was initially answered by an automated voice stating the tracking service was not available and answers to any queries could be found on the website, alternatively email them. The call was then hung up. The email address came back mailer error. When I eventually spoke to the customer services dept I was informed my parcel had become damaged whilst in their care and they had destroyed it. I was emailed a link to make a claim but My Hermes have continued to dodge responsibility for their actions and are refusing to compensate me despite my having paid extra for additional insurance. I was promised a manager would call me back when I insisted on making a formal complaint - that was 20 days ago and I am still waiting. I have never left a negative review in my life but want to warn others against using this company and risking a similar outcome.