absolutely terrible service - took two weeks of non delivery - there is NO working customer service number and the 'chat bot' is usless. there is no customer complaints line or working customer services number on their website i spent hours over many days tryin to get this sorted - in the end i managed to find a number of a sorting depot 40 miles away and finally was able to get through to a human being. the package finally arrived - it was left out in the rain - the courier didnt even bother knocking on the door. It was so badly damaged that it was usless. I would NEVER use Hermes out of choice and will be checking with any future purchases that they will not be the company. Absolutley pathetic - i genuinely hope that such a bad company goes out of business as soon as possible.