I was out and got a message from Hermes telling me they had delivered my parcel, left in a safe place and signed for! When I got home late there was no parcel and no way of contacting Hermes until the following morning. Their automated service insisted the parcel had been signed for and delivered, it clearly hadn’t, I checked outside in the bushes as we have previously found items hidden.....no such luck! I rang three times, infuriated I decided to go to my local One Stop which was listed as a Hermes drop off. As I opened my front door about to leave the parcel, slightly battered and squashed had miraculously appeared outside! In future I will avoid Hermes delivery options. The bottom line is, you need a local contact number, preferably the courier himself.