Following past bad experience with Hermes ( I involved the police once as it was obvious the driver had stolen the item ) I try not to buy from retailers who use them, but last week I bought something on eBay and the supplier sent it Hermes..!! Of course it didn’t arrive and then all of the nonsense as reported by everyone else..... the courier said there were ‘access problems’...to a detached house on a quiet road with an in/out drive way ! But no way of contacting anyone at Hermes..you just end up with hugely frustrating chat bots or voice messages telling you things you already know. I have claimed a refund from the seller and will buy from a shop..!! Hermes are a dishonest company employing dishonest people, avoid them at all costs.