Absolutely rubbish company. Do not use. Received notification parcel to arrive Friday between 1.00 and 3.00 pm. No delivery! Waited all day. Contacted company on Saturday I was told driver could not find address. I am now told delivery Saturday. Guess what? No delivery. Waited all day. Contacted seller of parcel and was told the parcel to be delivered on Saturday. Apparently the parcel went to wrong depot and was loaded on wrong delivery vehicle. Somewhat different story I was told by Hermes representative. Saturday no delivery Despite guarantee from Hermes. Living plants, this company, lies, and does not deliver.