Hermes lost my parcel en route to Germany. Instead of telling me so, I had to get in touch with them to chase. My inquiry was treated as a compensation claim for a lost parcel, but after 3 week I received an email saying the claim had been refused. In tiny writing at the bottom, it specified the reason as being that the parcel had been found. The box, still in good condition, was returned to sender, but no refund was made. so I had to chase the company *again* to get my postage costs returned. They curtly informed me that no compensation was available, and acknowledged unabashed that they hadn't informed me about the discovery of the lost parcel. As this is the second time of four that Hermes has lost a parcel en route to Germany, I can only advise extreme caution with this courier, especially with overseas addresses.