Absolutely shocking service. Parcel due to be delivered on a Monday, for which I missed. I was told parcel was to be attempted between 12-2 on the Tuesday. I decided to take time from work to make sure of receipt and arrived at flat at 1150. At 1310 I was sent a message in Hermes App that driver had tried to deliver parcel and no one was in. Complete fabrication. I phoned hermes and was informed by automated service that phone call would cost me £6?? I went through options was told by automated service the exact same answer that I was told via the app?!? £6 clearly well earned. I then ‘spoke’ to a virtual agent who again offered me what I already knew and said driver would ‘attempt’ delivery on Wednesday. I explained that Unfortunately I was unable to leave work the next day due to a meeting. The answer was as expected, that that driver would attempt delivery on next day. Great. I have no option other than have parcel returned to sender as this will be the 3rd attempt of delivery for which I have no chance of being available for, and to be honest wouldn’t hold out much hope of delivery even if I was. Complete joke of a courier. I for one will never use Hermes again.