Email "we've got your parcel and we're processing it for you" " we've received your parcel" Monday 3rd feb. Now 26th feb. still not delivered no change on tracking number. Cannot speak to anyone just robotic service which is a dead end. Absolute useless customer service, can only assume one of their employees liked the look of my parcel and stole it. They should be shut down. Will never buy from a trader who uses these cowboys. If they were a phone service they would be regulated and fined is there no regulation for cowboy couriers? Zero rating would be too much to give.