Following my 3 incredibly unsuccessful attempts of delivery and me trying to contact customer services 3 times providing the correct address and my phone number in case. at no point, I was contacted over the phone. the address is pretty basic office building, that any other courier seems to locate with no problem. so the only conclusion I can make from it that couriers didn't really attempt to deliver anything. the customer advisers on the chat seemed to write, "caring" pre-written messages but in the whole reality, nothing happened at all. and parcel, needless to say, is still not with me after a week of back and forth! when I requested to speak to the manager, that did not happen and I was told that I will receive a call back in 28 hours? I'm not entirely sure why would it take so long to dial a number. this is by far the worst service I have ever received.