Ordered some products from a retailer and, unfortunately, Hermes was the courier. After being told it would arrive within 2 or 3 days, I was told it wouldn't arrive then and in fact would come 4 days after I ordered it - not the end of the world. So I wait at home for the package to be delivered when I get an email saying it had been delivered already to my address, which it hadn't as I had been waiting all day for it. A few hours later the delivery driver arrives with my package. However, this driver couldn't give me the package so I try to explain to him that it already says it's been delivered so there must be some mistake and he can just give me the package. But no, he says that he can't give it to me and I have to wait until tomorrow. Unsurprisingly, tomorrow comes, and no package arrives. I've attempted to contact Hermes' but they have made it impossible to tell them how non functioning their company is because their entire enterprise assumes that nothing can go wrong and there are no errors. I tried calling a number but it didn't connect me with a person who might be able to listen to what I had to say and understand. It connected me with an automated system that just told me the my package had been delivered and didn't give me the option to talk to anyone. I will no longer be shopping with any retailer that uses Hermes' services and highly recommend that EVERYONE else does the same