God Awful Company! Unfortunately one of these courier companies where there is no way to communicate with a human, even by email. They have the stupidity to think it can be all automated online by computer. Don't they realise when things go wrong the computer will not put it right! They are basically saying they don't care about your package, well in that case I don't care to use their service again, ever! I have sent three packages back to Amazon using Hermes and only one has been delivered. The other two I am still waiting to be delivered back to them over a week later and I am not hopeful. What is taking them so long? Are they delivering it by camel? I get the impression it will never be delivered and has gone into a black hole. All I get on their website is that they have got it and it is on its way back, that was a week ago! The problem is, is that they have still got it and to date won't actually deliver it!!! No way I will put myself through the pain of using Hermes again nor using a retailer that delivers through them.