Recently, a parcel from Thorntons was left on wet ground outside the front door. No attempt by driver to ring the bell, but he did send a photo by email. A second delivery from the same company did not arrive as the driver " had an issue" with delivering. Contact with the company is awful - no live operators, on;y robots. Web chat query was very unsatisfactory but I was told the driver could not find the address. After 6 days, the parcel has not arrived and I have been told to take up the matter with the retailer. Tracking facility no good. On previous occasions, parcels have not been delivered because the driver "did not know the entry code". There isn't one. Another time, the parcel was left outside - no attempt to ring doorbell -and the driver signed for it himself. The company depends on decent couriers - our local one is a disgrace. The customer contact process is terrible. Look at the the review scores on this page - only 6% of reviewers recommend the company.