Complete disappointment - causing trouble. Customer service is useless. An easy delivery of a parcel gone completely wrong. Hermes lost the parcel in transit and didn't seem to bother until I asked for an inquiry. They found it somewhere in a depot and instead of sending it to the delivery address, they send it back to an address I don't longer live at. Customer service is completely useless, only able to copy/paste info, no way to revert the parcel to the delivery address - not helpful in any way. No contact number available to avoid customers and their queries. On top, the refuse to refund the costs.