Hermes-How is it still functioning in 2020 For Hermes they should start from "half a star" as in utterly bad. Their services are so bad that makes even Yodel look good although Yodel is classed as top 1 worse delivering company. My parcel is being delayed up to 48hr due to the size of the package and it has to be delivered by a Hermes specialist (had no idea they have that). How come they had no idea about the size of the package... Like nobody knew... Not the sender, hermes collection point, drivers, branches, hubs. Probably it was categorised as "yay big". I tracked it and went to the depot that has it- Brooklands branch, Weybridge in this case-and got no help at all. When I asked about a customer service number, all I got was "google it". Really hard to face the professionalism here. Found the customer service chat online.... Do not know what was the point of that. No help again. Coming from a background of some years of working in deliveries for two big companies, I really do not see why I was not permitted to personally collect my parcel and how come Hermes is still on the market.