I ordered bedding from white company and kept following it in the Hermes website which said it'll be with me between 10am and 12pm and it eventually updated at 5:30pm saying they delivered to my porch at 3:59pm and it is not anywhere to be found. We were all home at said time and no knocks no nothing. No picture of it at porch either. Terrible! They are also not contactable via phone. All they say is speak to whoever you ordered it from, taking no responsibility whatsoever. I've heard so many bad reports of Hermes and my parents have used them in the past and have had bad experiences too.