I have had many transactions via Hermes but it was not until something went wrong that I discovered just how dreadful they can be. There is NO way to contact them on their website. Their so called automated assistant online does not respond. When a phone number was eventually uncovered, it turned out to be another set of recordings & after an option to speak to a person was presented, the line went dead. I paid for a parcel to be collected. I waited all day. No-one came. No email, no call, nothing. A 12h collection slot & the only information from them was that collection was pending. They failed to respond to requests for information sent via PayPal & STILL failed to collect the following day. I had to deliver the parcel myself & seek a refund by PayPal. I am appalled by the complacency that allows this company to operate with no facility whatsoever to address major problems. They are invisible to any sort of complaint.