I have not received any email/txt notification about Hermes even having my parcel , no notification about it being out for delivery . Couldn’t track it as it was not accepting my number and then I just got a message that it was delivered to somebody in my household . I live in a an apartment building and don’t know my neighbours so the parcel Was basically delivered to a stranger . The courier did not even write the name down, the signature looked like this “ 0 “ so I was knocking on strangers doors asking if they did not collect parcel . Then in the end I found it next door down the street ! The helpline was useless and kept on confirming it came to my address when they delivered it to a different house number in the end . I will do my best never having to use their service again As it was by sheer luck that I actually got my parcel . Horrendous experience and the customer helpline was absolutely useless not even responding to what I was asking about .