BE WARNED - DO NOT USE HERMES. Parcel was sent 2 weeks ago tracking number is informing me that it is still with Hermes.. customer service contact number just puts you through to a Robot who swiftly cuts you off if it doesnt like your answers ,awful awful awful service. The parcel I have sent is only worth £50 but it is money that has disappeared it seems! I understand the world is in a bad place at the moment, but at the end of the day Royal mail are still able to deliver mail efficiently but Hermes are just losing peoples property without even informing them. Shocking. And you don't even have the decency to reply to customers who have entrusted their property to you.