I sent a parcel via Hermes booked through Parcel2Go to go to a company in Newcastle-Upon-Tyne. The parcel was collected on time on 12th March 2020 and I thought all was fine until I received an email on 25th March (almost 2 weeks later!!!) from a confused customer service rep at AMAZON FIFE to say that the parcel had ended up with them and they were not sure why!!!! Absolutely ridiculous!!! The kind customer service rep offered to send the parcel to the correct address via Royal Mail recorded delivery for me. Hermes are uncontactable - hence I am having to write this review to warn others. Parcel2Go also uncontactable - I had to open an enquiry online and there is still no update on it!!!! Absolute nightmare - I WILL NEVER USE THEM AGAIN.