My picture was professionally packed with 50mm shock impact Etha foam on all sides with Superboard outer shell. Still Hermes managed to smash it up, it must have taken a real effort to have smashed it up like that, maybe it was placed flat under hundreds of other parcels even though the contents stated that it was a framed picture. Thd recipient even said they don't know how it's possible to break something packed as well as that. I'm disgusted. And is there anywhere on their website to contact or complain? No, hence I am here. Delivery was also slow. Will never use them again.