I believe there is a systemic culture of dishonesty and disregard for their customers present at Hermes, every step of the way there has been nothing but false update, strange requests and outright lies from them regarding my delivery. Now both the seller and I have wasted our time and money trying to resolve this being sent round in circles by the phone, web, app. Please if you are considering using Hermes pay the bit extra for better service from anybody else, a one legged man on a push bike could deliver a faster and quicker service than these complete amateurs. No customer service number to call, no desire to fix the issue, waiting for 5 days just for a reply from the email just to have the guy ask for the tracking number, which I provided in a previous email, saying my address is invalid but Hermes delivered there previously. It's been like this through every step. Inept, dishonest and callous.