I have previously sung the praises of Hermes. How wrong I was! I arranged for a parcel to go to the Netherlands to be picked up on the 27th March and duly paid over £13 postage. It was not picked up on the 27th, 28th, 30th or 31st. I then asked for it to be collected on the 1st April and am still waiting, 3 days later. Have had to ring my daughter as I am over 70 to ask her to take it to a parcel shop. Absolutely disgusted with the service. I paid £6 to phone them, to speak to an automaton from whom I learned nothing except that my parcel would be collected 3 days previously!!!! DHL for me in future.