How does this company survive? I cannot believe that a delivery company which provides the level of service I have experienced this week is fit for purpose. Hermes' tracking system claim they received my package in the early hours of Monday morning. This was followed by 4 consecutive days of messaging to the effect "We have your parcel and will deliver it today", sometimes even giving rough times ranges. Technology evidently does not do irony and sees nothing wrong in a daily send-out of a message which should only require one airing. Further, the Hermes website seems to go to great lengths to conceal how you might speak to a human about your delivery (or lack of it) or message someone who would actually give a personal response. With their quality of service I realise the lines would be red hot if contact numbers were divulged. Sadly, all of this badly let down the delivery driver who finally arrived on day 5 of the saga. When getting no reply at the front door he had the wit to try our back garden where I was working outside. Well done him, badly done Hermes.