After a long list of "it's on it's way to you"and "there is a delay please wait 24 hours"i got a message to say "robert your friendly hermes delivery driver will be delivering your parcel".bizarrely it went on to tell me that "Robert likes to spend time with his friends and watch football"......at first I thought it was a profile off a dodgy online dating site as it even included a picture of him? Anyhow I waited 24hours hermes time(which equates to 4 days real time),only to be told that the parcel had been returned to the sender because i requested it?!?!? I never did anything of the sort.i am lead to believe that hermes will make 3 attempts to deliver before returning the parcel to sender.robert!!! You never even attempted to deliver once!dont waste your time trying to contact hermes with your issues,you get nowhere.overall a worse than useless service by unscrupulous and dishonest company who do not provide the service they are paid for..........also watch out for robert .he lies .As an add on the parcel STILL hasn't arrived back to the sender.AVOID !!!!!!